The Talvi Terms of Service.
Acceptance of Terms
By using Talvi, you agree to these Terms. If you don't, don't use the platform.
These Terms of Service govern access to and use of Talvi's applications, websites, APIs, and related services.
By accessing or using Talvi, you agree to these Terms.
If you do not agree, do not use the platform.
Description of Services
Talvi is a software platform — not a landlord, bank, escrow, or licensed agent.
Talvi provides software and operational tools for:
- Property management
- Resident communication
- Leasing and applications
- Rent payments
- Maintenance workflows
- Document management
- E-signatures
- Building operations
- Reporting and analytics
- Resident engagement
Talvi acts solely as a software platform and is not:
- a landlord,
- property owner,
- escrow provider,
- bank,
- financial institution,
- attorney,
- or licensed property manager.
User Accounts
Multiple account types — residents, managers, vendors. You're responsible for your credentials.
Users may create accounts as:
- Residents
- Applicants
- Property managers
- Landlords
- Vendors
- Administrators
Users are responsible for:
- Maintaining account security
- Protecting credentials
- Accuracy of information
- Activity occurring under their accounts
Talvi may suspend or terminate accounts for violations of these Terms.
Payments
Stripe handles rent, deposits, and fees. Talvi doesn't directly hold your funds.
Rent payments, deposits, fees, and related transactions may be processed through third-party providers such as Stripe.
Talvi does not directly hold customer funds unless explicitly stated otherwise.
Users acknowledge:
- Payment processing may be subject to third-party terms
- Transaction delays may occur
- Failed payments may result in fees or penalties imposed by property managers
Talvi is not responsible for disputes between residents and property managers regarding rent obligations.
Applications & Screening
We facilitate applications and screening; managers make the call. We don't guarantee outcomes.
Talvi may facilitate rental applications and tenant screening through third-party providers.
Talvi does not guarantee:
- approval decisions,
- screening outcomes,
- property availability,
- or lease offers.
Property managers remain solely responsible for applicant decisions.
Documents & E-Signatures
Electronic signatures are legally binding. Review documents before signing.
Talvi may provide electronic document and signature functionality.
By using Talvi's e-signature features, users consent to:
- conducting business electronically,
- receiving electronic records,
- and using electronic signatures.
Users agree electronic signatures are legally binding to the fullest extent permitted by law.
Users are responsible for reviewing documents before signing.
User Content
You own what you upload. You grant Talvi a license to host and display it as needed to run the platform.
Users may upload content including:
- documents,
- photos,
- messages,
- maintenance requests,
- listings,
- and related materials.
Users retain ownership of their content but grant Talvi a license to:
- host,
- process,
- store,
- display,
- and transmit content as necessary to operate the platform.
Users may not upload:
- illegal content,
- fraudulent content,
- malware,
- abusive material,
- or infringing material.
Prohibited Conduct
No fraud, abuse, reverse engineering, harassment, or fake listings.
Users may not:
- Use Talvi for unlawful purposes
- Commit fraud or impersonation
- Interfere with platform operations
- Reverse engineer the platform
- Circumvent security measures
- Upload malicious software
- Abuse payment systems
- Harass other users
- Create fraudulent listings or organizations
Talvi may investigate and remove accounts involved in prohibited activity.
Third-Party Services
We integrate with Stripe, Plaid, Twilio, etc. We're not responsible for their downtime or actions.
Talvi integrates with third-party providers.
Talvi is not responsible for:
- third-party downtime,
- third-party security,
- external integrations,
- or actions of third-party providers.
Use of integrated services may be subject to separate terms.
Intellectual Property
Talvi's brand, software, and content are protected. Don't copy or exploit them.
Talvi and its associated branding, software, interfaces, and content are protected by intellectual property laws.
Users may not copy, reproduce, distribute, or exploit Talvi without authorization.
Availability
Talvi does not guarantee uninterrupted availability. Outages happen.
Talvi does not guarantee uninterrupted availability.
Maintenance, outages, updates, or third-party failures may temporarily impact functionality.
Disclaimers
Provided 'as is.' We don't warrant outcomes like rent collection or compliance.
Talvi is provided on an “as is” and “as available” basis.
Talvi disclaims warranties including:
- merchantability,
- fitness for a particular purpose,
- non-infringement,
- and uninterrupted operation.
Talvi does not guarantee:
- payment collection,
- resident behavior,
- property performance,
- or legal compliance by users.
Limitation of Liability
No indirect damages. Total liability capped at the past 12 months of fees paid.
To the maximum extent permitted by law, Talvi shall not be liable for:
- indirect damages,
- lost profits,
- data loss,
- business interruption,
- or consequential damages.
Talvi's total liability shall not exceed amounts paid to Talvi during the prior 12 months.
Indemnification
You agree to cover Talvi for claims arising from your misuse of the platform.
Users agree to indemnify and hold harmless Talvi and its affiliates from claims arising from:
- misuse of the platform,
- violations of law,
- uploaded content,
- or breaches of these Terms.
Termination
We can suspend for violations. You can stop using Talvi anytime.
Talvi may suspend or terminate access at any time for:
- violations of these Terms,
- fraud,
- abuse,
- or operational/security concerns.
Users may discontinue use at any time.
Governing Law
These Terms are governed by Delaware law.
These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles.
Changes to Terms
We may update these Terms. Continued use means you accept the revised version.
Talvi may update these Terms periodically.
Continued use of Talvi after updates constitutes acceptance of revised Terms.
Contact Information
Reach us at support@trytalvi.com.
Talvi — support@trytalvi.com · https://www.trytalvi.com